by Sam Klaidman | Apr 6, 2022 | Growth
Over 50 years ago, GE hired young Professor Ram Charan and a small team of other experts to create and deliver a training course for GE managers. The topic was difficult to talk about, but it was necessary. The subject was running a gainful, growing business during...
by Sam Klaidman | Aug 5, 2021 | Growth
The Great Resignation, combined with the silver tsunami, will challenge all of us responsible for building and maintaining our organizations! From the Article Earlier this year, I shared my thoughts on an urgent situation facing industrial business leaders: the silver...
by Sam Klaidman | Apr 20, 2021 | Customer Loyalty
The pandemic still has the world in its grip, but it becomes looser as vaccinations become more widespread. We see signs of increased hiring and manufacturing output in some developed countries. And increasing manufacturing output means more demand for field service...
by Sam Klaidman | Jan 26, 2021 | Growth
Five global trends are driving the future of field service: Climate change New business models Circular economy Touchless service Aging workforce Field Service News published the article on January 26, 2021. Click here to access the article. To put these trends into...
by Sam Klaidman | Jan 14, 2021 | Growth
The world has undoubtedly changed since COVID-19 struck. One thing it did was speed up changes that had been on our radar screen. Now it seems likely that these five trends (in alphabetical order, not necessarily in order of importance) will guide the future of...
