by Sam Klaidman | Sep 27, 2022 | Growth
If you want to improve quality, cut costs, and get better outcomes, then you should read the book I just read about how to improve patient outcomes, cut medical expenses, and prevent many deaths in the surgery suite and the ICU. The book which changed my outlook on...
by Sam Klaidman | Mar 23, 2022 | Customer Loyalty
The current labor market and gig workers As a result of both the Silver Tsunami (older workers retiring) and the Great Resignation (employees quitting in large numbers), most field service teams have many unfilled jobs. And Kevin Bowers of TSIA reports that 9 out of...
by Sam Klaidman | Aug 12, 2021 | Customer Loyalty
Ron Giuntini is the author of this post and is justifiably proud of his efforts relating to engaging leadership in the aftermarket. Aftermarket contact with end-users will often be 10-20 times more frequent than selling products. It would benefit OEM leadership to be...
by Sam Klaidman | Aug 5, 2021 | Growth
The Great Resignation, combined with the silver tsunami, will challenge all of us responsible for building and maintaining our organizations! From the Article Earlier this year, I shared my thoughts on an urgent situation facing industrial business leaders: the silver...
by Sam Klaidman | Jul 15, 2021 | Growth
Do You Have a Replacement Strategy for Customer-Facing Employees? As a result of the Covid-19 pandemic plus the current rate of workforce aging, we are all experiencing a significant turnover in our workforce. Some people call it “The great crew change.”...
