Dating and Customer Relationships Sometimes End Badly

Dating and Customer Relationships Sometimes End Badly

When we start dating a new person, there are four possible outcomes: Both mutually decide there is no further interest One of you can decide not continue the relationship You can enter a long-term relationship until one of you decides you’ve had enough You can make...
How To Maximize Service Contract Renewals

How To Maximize Service Contract Renewals

This post was adapted from an article written by Sam Klaidman and Dennis Gershowitz that originally appeared in the September 2009 edition of the AFSMI Sbusiness News (no longer published). Ever wonder why people fail to renew an existing service contract?  Looking...