Is Your Business a Supplier or a Partner?

Is Your Business a Supplier or a Partner?

Introduction As many businesses plan their post-COVID future, they re-evaluate the companies they buy from. The buyers are looking for several improvements, including: Lower costs Better quality Shorter delivery Innovative products and services More resilient...
Customer Success Works Well For Product Companies

Customer Success Works Well For Product Companies

You should consider creating a customer success organization unless your business loves chasing new customers to maintain current sales levels and grow. (Related: Creating Lasting Shareholder Value By Creating Customer Value) Why? Because Customer Success is a synonym...