Why People Buy A Service Contract

Why People Buy A Service Contract

Introduction For over 20 years, I was two companies’ vice president of service. I had global responsibility in one company, and in the other, I was responsible for the Americas. To keep up to date with industry trends, I attended local and some Global AFSMI...
Renegotiating A Service Contract

Renegotiating A Service Contract

Renegotiating a service contract is not a topic I ever thought I would write about yet here we are thanks to COVID-19.   The definition of a contract   About 10 years after I received my undergraduate degree, I decided I needed to learn more about the...
Recession Planning is Like Retirement Preparation

Recession Planning is Like Retirement Preparation

The U.S. economy still appears to be strong. Yet, there are enough negative indications that business leaders and economists are beginning to predict a downturn or recession in the next 12-24 months. If your business has not already started recession planning, you...