by Sam Klaidman | Aug 7, 2023 | Growth
Recently, both inflation and labor reports have indicated that the likelihood of a recession is declining. An improved economy means business leaders can take one eye off economic risk and increase their focus on growth (total revenue and earnings before interest,...
by Sam Klaidman | Feb 15, 2023 | Growth
This is why it is critical for your company and your customer-facing team to have earned the trust and respect of your prospects. Industrial products and services are complex. Using complex products results in numerous business outcomes. Some outcomes are not tangible...
by Sam Klaidman | Sep 27, 2022 | Growth
If you want to improve quality, cut costs, and get better outcomes, then you should read the book I just read about how to improve patient outcomes, cut medical expenses, and prevent many deaths in the surgery suite and the ICU. The book which changed my outlook on...
by Sam Klaidman | May 18, 2022 | Customer Loyalty
Has the number of unhappy customers calling your business increased? When a company reaches a maturity level where they do not oversell products and services but instead deliver slightly more than promised, and when they finally make a mistake, they recover quickly...
by Sam Klaidman | Mar 23, 2022 | Customer Loyalty
The current labor market and gig workers As a result of both the Silver Tsunami (older workers retiring) and the Great Resignation (employees quitting in large numbers), most field service teams have many unfilled jobs. And Kevin Bowers of TSIA reports that 9 out of...
