by Sam Klaidman | Oct 14, 2021 | Growth
Introduction I recently participated in an ExitReadiness Podcast organized by Pat Ennis. Our topic was “When You Start Making A Big Decision, First Talk with The People Involved.” The high-level summary is when you have to make a significant decision and...
by Sam Klaidman | May 12, 2021 | Growth
Several friends and business associates recently said, “Sales of my new product or service are not meeting my forecast, and I am nervous.” At the same time, I talked with two people from companies who jointly started a new business. When I asked them about...
by Sam Klaidman | Mar 22, 2021 | Customer Loyalty
In 1988 Michael R. Mantell wrote the book “Don’t Sweat the Small Stuff…and it’s all Small Stuff.” Now we know that Mantell was wrong when it comes to Field Service. Here is the real story! In the coming months and years, your organization will likely implement a...
by Sam Klaidman | Jul 24, 2019 | Growth
A large part of the job of a Service Executive is to grow your service business. This is true even if you are not a profit center, especially if you are one. And the key to successfully growing your business is to focus all your planning efforts on customers and...
by Sam Klaidman | Mar 7, 2016 | Customer Loyalty
A recent Google search of the term “Customer Journey Maps” (CJM) turned up 5.3 million results. This indicates that journey mapping is widespread and is probably getting more popular every day, So I decided to share some of the limitations of journey mapping with you...
