Brief excerpt
The three types of post-shipment that are extremely valuable for cost reduction and repeat business are:
- Warranty data
- Customer feedback data (surveys and random comments)
- Technical support and field service notes and records
This article first appeared on Thomas Insights on February 13, 2020
About Middlesex Consulting
Middlesex Consulting is an experienced team of professionals with the primary goal of helping capital equipment companies create more value for their clients and stakeholders. Middlesex Consulting continues to provide superior solutions to meet the needs of its clients by focusing on our strengths in Services, Manufacturing, Customer Experience, and Engineering. If you want to learn more about how we can help your organization identify and use post-sales data for cost reduction and other improvements, please contact us or check out some of our free articles and white papers here.