by Sam Klaidman | Jul 15, 2021 | Growth
Do You Have a Replacement Strategy for Customer-Facing Employees? As a result of the Covid-19 pandemic plus the current rate of workforce aging, we are all experiencing a significant turnover in our workforce. Some people call it “The great crew change.”...
by Sam Klaidman | Jun 23, 2021 | Customer Loyalty
Kris Oldfield and other FSN authors have told us that the new normal will be a touchless service for many businesses. The customer will interface with the equipment, and the OEM’s technical support team will use AR/MR/VR to help the customer troubleshoot and repair...
by Guest Author | Jun 3, 2013 | Customer Loyalty
This is a guest blog by Ashley Verrill, a market analyst at Software Advice who has experience writing about call centers. Introduction Regarding using worker psychology to increase productivity, call centers have commonly used strategies such as gamification to...