In the early days of your current job, you decided which metrics to track. You expected that as your graphs improved, your customers, stakeholders, or higher-ups would see and appreciate significant increases in the value they received. At the start of each new year, you gathered your team for “the annual meeting,” where you displayed each graph and shared praise if it was trending in the right direction or encouragement if more effort was required.
But did the metric make a difference?
Click here to read Innovative Metrics Can Lead to Both Desired and Undesired Outcomes on Thomas Insights.
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