by Sam Klaidman | Oct 2, 2023 | Customer Value Creation
Bob is the vice president of manufacturing for a business that processes, packs, and ships seeds to customers in the lower 48 states. The company has a constraint in the bag and seal area. Bob set up a buying committee consisting of himself and the managers of...
by Sam Klaidman | Jul 7, 2023 | Customer Value Creation
The aftermarket is all the activities that original equipment manufacturers (OEMs) and their dealer network perform to keep the customer’s equipment working as designed and delivering the value from outcomes the customer purchased. The aftermarket usually...
by Sam Klaidman | Sep 2, 2021 | Growth
Data linkage, linking data to outcomes, is critical to achieving your desired business outcomes. This is because service businesses are buried in data. They get operational data from their products in the field, the people in the call centers, service managers,...