by Sam Klaidman | Sep 2, 2021 | Growth
Data linkage, linking data to outcomes, is critical to achieving your desired business outcomes. This is because service businesses are buried in data. They get operational data from their products in the field, the people in the call centers, service managers,...
by Sam Klaidman | Aug 9, 2018 | Growth
Collecting and using customer data is the first step in creating products and services that drive improving customers’ desired outcomes. And this is the prerequisite to growing shareholder value. How do we know that data is so important? Deming was a globally...