by Sam Klaidman | Jan 3, 2024 | Customer Loyalty
In the early days of your current job, you decided which metrics to track. You expected that as your graphs improved, your customers, stakeholders, or higher-ups would see and appreciate significant increases in the value they received. At the start of each new year,...
by Sam Klaidman | Nov 8, 2022 | Growth
You should develop a list of KPIs you and your organization feel comfortable using. Whatever KPIs you choose should be able to explain how achieving a good outcome will help the company or your customers achieve its objectives. If you become the business KPI pioneer,...
by Sam Klaidman | Jan 28, 2022 | Growth
Good News, Bad News The good news is that most things that can go wrong in a manufacturing process are under your control. You can achieve your desired outcome by identifying, measuring, and improving all your unique processes. The bad news is that one area not yet...
by Sam Klaidman | Jan 9, 2019 | Growth
It’s no secret that the industrial landscape is evolving quickly, and the rate of change is only accelerating. So as we move into 2019, keep in mind these four key facts identified by Technology Service Industry Association (TSIA): Revenue growth is not living up to...
