by Sam Klaidman | Nov 18, 2025 | Growth
Summary OEMs are seeking ways to expand their business in FY 2026. A key opportunity is increasing revenue and profits from their current installed base. To accomplish this, they need to identify the existing revenue and profit for each supported product and for all...
by Sam Klaidman | Jun 19, 2025 | Growth
CUSTOMER-CENTERED MARKET DISCOVERY – GENERAL BUSINESS QUESTIONS In a recent post by Kristina Harrington, CEO and Founder of eCommerce software company GenAlpha, Kris wrote: “I’ve lost count of how many times I’ve heard, ‘Our customers don’t want to buy online.’ But a...
by Sam Klaidman | May 12, 2025 | Growth
Introduction to Private Equity (PE) You must include private equity-funded businesses in your strategic and business planning because they have a significant presence in your industry and are highly motivated to grow rapidly. Over the past decade, more than 11,000...
by Sam Klaidman | Apr 7, 2025 | Customer Loyalty
My friends at Entytle post and create webinars about the value and importance of collecting and using installed base (IB) data. One day, viewing one of their webinars, I realized I had the best IB data story ever about a recall that built trust. I wrote the story and...
by Sam Klaidman | Mar 26, 2025 | Growth
Why Using the Service Absorption Rate is Important to Dealership Leaders Industrial equipment dealers are similar to your local car dealerships, particularly those focusing on internal combustion vehicles rather than electric ones. They face comparable issues and...
