by Sam Klaidman | Apr 7, 2025 | Customer Loyalty
My friends at Entytle post and create webinars about the value and importance of collecting and using installed base (IB) data. One day, viewing one of their webinars, I realized I had the best IB data story ever. I wrote the story and sent it to their Marketing...
by Sam Klaidman | Mar 26, 2025 | Growth
Why Using the Service Absorption Rate is Important to Dealership Leaders Industrial equipment dealers are similar to your local car dealerships, particularly those focusing on internal combustion vehicles rather than electric ones. They face comparable issues and...
by Sam Klaidman | Feb 18, 2025 | Growth
Business leaders universally agree that growing their companies ranks among their highest priorities. Rising costs or falling sales can make expansion crucial for maintaining income or business value. Moreover, they might require new capital to obtain equipment for...
by Sam Klaidman | Feb 10, 2025 | Growth
In industrial manufacturing, OEMs and their dealers usually maintain stable partnerships. For instance, Cat’s largest dealer, Finning, has been their partner for over 90 years. However, as products become increasingly complex and customer expectations become more...
by Sam Klaidman | Nov 11, 2024 | Growth
Every B2B customer expects how quickly they want to be served by each portion of each service operation and frequently with each serial-numbered product. For example, my HVAC service company does preventative maintenance procedures on my heating and cooling systems....
