by Sam Klaidman | Sep 16, 2020 | Customer Value Creation
Whatever you knew about the aging workforce before mid-March 2020 is likely incorrect and very conservative since COVID-19 changed everything. In general, we must consider a few significant factors before planning to deal with the aging workforce situation. In the...
by Sam Klaidman | Sep 4, 2020 | Customer Value Creation
On August 29, 2020, Alex Voigt posted an article, “Tesla Introduced A Business Model The World Has Not Seen Before.” This post will discuss the key points from this article. When Tesla started designing cars, it was fortunate not to deal with an...
by Sam Klaidman | Aug 24, 2020 | Growth
I recently rediscovered a McKinsey article, “How to make after-sales services pay off,” by Russell G. Bundschuh and Theodore M. Dezvane, that appeared in The McKinsey Quarterly, 2003 Number 4. Here are a few points from the article: “Manufacturers of everything from...
by Sam Klaidman | Aug 12, 2020 | Customer Value Creation
Remanufacturing uses sound engineering and manufacturing processes to turn old machines into machines equivalent to new ones. They offer remanufactured engines with the same performance specs, warranty, and expected lifetimes as new machines but at a lower cost. Plus,...
by Sam Klaidman | Aug 3, 2020 | Customer Loyalty
Introduction As many businesses plan their post-COVID future, they re-evaluate the companies they buy from. The buyers are looking for several improvements, including: Lower costs Better quality Shorter delivery Innovative products and services More resilient...
