by Sam Klaidman | Jul 19, 2023 | Growth
This post first appeared on GenAlpha blog Do you feel calm and relaxed when you walk out to your car in the evening? When you get home, are you ready to deal with the typical family and household issues, or do you want to be left alone in a quiet corner? If you have a...
by Sam Klaidman | Jul 7, 2023 | Customer Value Creation
People from every walk of life have become imprecise when using many words and terms. For example, we “google” everything, yet Google is a company name. It’s the same with Xerox™: it is such a common shorthand for photocopying that we don’t have to explain what we...
by Sam Klaidman | Jun 5, 2023 | Customer Loyalty
Every business is looking for a way to differentiate itself from its competition. There are several ways to do so, but they are not all advantageous or easy to accomplish. The best way to differentiate your business is by improving customers’ experiences. How a...
by Sam Klaidman | May 1, 2023 | Customer Loyalty
Employees Quiet Quitting Before the COVID-19 pandemic, we were worried about the Silver Tsunami. Our oldest and most experienced employees either retired or took part-time jobs with less stress and a better work-life balance. Then came work-from-home, and employees...
by Sam Klaidman | Apr 13, 2023 | Customer Loyalty
During VUCA Times, You Must Influence Customer Retention or Churn This is the opening paragraph of a recent post of mine: We are again living in uncertain times. The name for uncertain times is VUCA, which stands for Volatility, Uncertainty, Complexity, and Ambiguity....
