by Sam Klaidman | Aug 17, 2022 | Growth
Your business, like every other business, has a supply chain. Every company also has a distribution chain, but it may have grown accidentally and is not generating enough value. Your company also has a distribution strategy. Every business must reach its prospects and...
by Sam Klaidman | Jul 19, 2022 | Growth
When planning a digital transformation, the priority is frequently to increase employee productivity or reduce other operating costs. Unfortunately, focusing on internal processes often ignores the most significant available impact—growing sales and profits. In the...
by Sam Klaidman | Jun 23, 2022 | Growth
Introduction You are the vice president of manufacturing of a company that does not yet earn a profit from remanufacturing even though you manufacture capital equipment. Your plant could manufacture industrial machines, medical devices, trucks, packaging equipment,...
by Sam Klaidman | May 18, 2022 | Customer Loyalty
Questions Has the number of frustrated, angry, or unhappy customers calling into your business increased? Have your CSAT scores decreased? Are your team’s customer-facing people getting more frustrated than a few years ago? Do you blame this growing frustration on...
by Sam Klaidman | Apr 6, 2022 | Growth
About 50 years ago, GE hired young Professor Ram Charan and a small team of other experts to create and deliver a training course for GE managers. The topic was complex to talk about, but it was necessary. The subject was running a gainful, growing business during...
