by Sam Klaidman | Oct 20, 2021 | Growth
When did you last take a fresh look and update your spare parts recovery process? Selling Spare Parts An OEM can sell a spare part under two conditions: Either a distributor or end-user includes spare parts stock with the original equipment P.O. The parts will then...
by Sam Klaidman | Oct 14, 2021 | Growth
Introduction I recently participated in an ExitReadiness Podcast organized by Pat Ennis. Our topic was “When You Start Making A Big Decision, First Talk with the People Involved.” The high-level summary is when you have to make a significant business...
by Sam Klaidman | Sep 30, 2021 | Growth
From the article With a RaaS contract, there is usually no down payment or end-of-contract balloon payment. In most cases, your monthly payment is based on the equipment’s amount of work performed. The RaaS contract is usually less than or close to your...
by Sam Klaidman | Sep 27, 2021 | Growth
Introduction Unless you are in the robot manufacturing or servicing business, you probably don’t think much about the overall robot market. You have enough things to worry about within your business and industry. Also, many industrial OEMs integrate and sell robots as...
by Sam Klaidman | Sep 2, 2021 | Growth
Here is an interesting conversation from Lewis Carroll’s Alice’s Adventure in Wonderland: ‘Would you tell me, please, which way I ought to go from here?’ [asked Alice.] ‘That depends a good deal on where you want to get to,’ said the [Chesire] Cat. ‘I don’t much care...
by Sam Klaidman | Aug 12, 2021 | Customer Loyalty
Ron Giuntini is the author of this post and is justifiably proud of his efforts relating to engaging leadership in the aftermarket. Aftermarket contact with end-users will often be 10-20 times more frequent than selling products. It would benefit OEM leadership to be...
by Sam Klaidman | Aug 5, 2021 | Growth
The Great Resignation, combined with the Silver Tsunami, will challenge all of us who are responsible for building and maintaining our organizations! Earlier this year, I shared my thoughts on an urgent situation facing industrial business leaders: the silver tsunami....
by Sam Klaidman | Jul 15, 2021 | Growth
Introduction to Managing Field Engineer Turnover ToolingU-SME states, “Relentless turnover in the manufacturing industry is threatening companies focused on driving productivity and profitability. Finding talent is one of the biggest challenges in the industry, so...
by Sam Klaidman | Jul 13, 2021 | Growth
Many English words that are used in a business context have numerous meanings. My two favorites are brand and manufacturing. Once we get past these definitions we will address the key question,: Can the OEM outsource customer service or must they provide it themself?...
by Sam Klaidman | Jun 23, 2021 | Customer Loyalty
Kris Oldfield and other FSN authors have told us that the new normal will be a touchless service for many businesses. The customer will interface with the equipment, and the OEM’s technical support team will use AR/MR/VR to help the customer troubleshoot and repair...
