by Sam Klaidman | Aug 1, 2016 | Growth
In Customer Service, we fixate on retaining our key employees. These are usually our customer-facing folks with years of history with our customers and tons of irreplaceable product knowledge. And we think our relationship with our customers makes us all part of a...
by Sam Klaidman | Jul 18, 2016 | Growth
Database integrity Database integrity must be a concern if you sell services or directly support people who do the selling. After all, how can you sell a contract without having an accurate installed base and contact information? This is what I am talking about:...
by Sam Klaidman | Jul 4, 2016 | Growth
No one can say, “I am a Service Manager,” without reading (and maybe saving) at least one article, blog post, or LinkedIn piece about employee engagement. (A Tweet does not count.) This topic is essential because there is a well-established link between employee...
by Sam Klaidman | May 9, 2016 | Growth
Grow service revenue and the boiling frog phenomenon The world of the services executive is changing at a historic pace. You have to run faster than ever to stay in the same place. And one area causing you major grief is the need to grow service revenue. You may be...
by Sam Klaidman | Mar 14, 2016 | Growth
This article was co-authored with my good friend Randy Byrne, a very experienced Sales and Marketing Executive. We are both interested in organic growth. Introduction Does your business suffer from any of these symptoms? Sluggish (or no) sales or revenue growth? Are...
by Sam Klaidman | Feb 22, 2016 | Growth
When I was a kid growing up in Brooklyn, my mother always told me, “actions speak louder than words.” I would say, “OK,” and then forget about it until she next mentioned it. One day a kid in my class picked a fight with me, and I overpowered...
