by Guest Author | Dec 28, 2015 | Growth
This is a guest blog by my friend Nick Frank of Service in Industry. Nick is British and I did not Americianize his spelling. WHY THINK ABOUT STARTING A SERVICE TRANSFORMATION By the very nature of their history, engineering and industrial businesses tend to focus on...
by Sam Klaidman | Nov 20, 2015 | Growth
Introduction For many companies, the December holiday coincides with the end of the fiscal year. As we approach this milestone, an important question must be answered: Is your organization successful in maximizing service revenue, and will the CFO and CEO be happy?...
by Sam Klaidman | Oct 7, 2015 | Growth
If your job description includes creating new services or products that become profitable, you know how hard your job is. You have infinite ways to fail and only a few to succeed. So, let’s explore why you are working so hard. What makes creating new services or...
by Sam Klaidman | Aug 10, 2015 | Growth
Q. I haven’t updated my service contracts in five years – is that OK? A. No. This is way too long Q. If they still sell, why should I change anything? A. Because customer needs change, and you don’t want to wake up one morning with a significant problem on...
by Sam Klaidman | Jul 27, 2015 | Growth
I had no competition when I started selling my company’s service contracts. Our products were mission-critical, and most of our customer’s policies were to buy the OEM’s service contract. Hitting quota was easy! Competitors Today things are...
by Sam Klaidman | Jul 13, 2015 | Growth
These days, there are three business models that are emerging into serious long-term opportunities. I have written about the Internet of Things, which is the most developed, and now write about The Sharing Economy. I chose this business model as next to highlight an...
