Unlock Growth from Your Installed Base

Unlock Growth from Your Installed Base

If you make tangible products and have been in business for more than seven or eight years, you have legacy products in your installed base. That is fine because industrial OEMs expect after-sales service to generate eight to 10 times the original sales revenue during...
The Primary Tool for Growth Is Innovation

The Primary Tool for Growth Is Innovation

Recently, both inflation and labor reports have indicated that the likelihood of a recession is declining. An improved economy means business leaders can take one eye off economic risk and increase their focus on growth (total revenue and earnings before interest,...
OEMs Need a SWAT Team to Keep Improving

OEMs Need a SWAT Team to Keep Improving

This post first appeared on GenAlpha blog Do you feel calm and relaxed when you walk out to your car in the evening? When you get home, are you ready to deal with the typical family and household issues, or do you want to be left alone in a quiet corner? If you have a...
Secrets to Aftermarket Parts Pricing Policies

Secrets to Aftermarket Parts Pricing Policies

No matter your time horizon, aftermarket price management offers industrial original equipment manufacturers (OEMs) the maximum leverage to improve margins and profit. And, to be successful, they must use a consistent set of parts pricing policies For most OEMs, a...
Industrial Success Depends on Trust and Respect

Industrial Success Depends on Trust and Respect

Ways for Industrial OEMs to Differentiate in the Marketplace When business conditions lead to a decrease in orders, offering prospects more value for their money is important. However, it is almost impossible to create differentiated products and services. Here are...
15 KPIs for Your Aftermarket Service Team

15 KPIs for Your Aftermarket Service Team

There is a common belief that key performance indicators (KPIs) are for large companies. People working for midsize industrial companies might prioritize other tasks over KPIs. However, like most things in business, there are different ways of looking at things....