Service Revenue as a Percent of Total Sales (2022)

Service Revenue as a Percent of Total Sales (2022)

As a consultant, I talk with a lot of people. At some point, the conversations go like this: Prospect: How large can I grow my service business? Me: First, let’s get the question straight. You are asking me how much service revenue I can make as a percentage of total...
Managing in a Time of High Inflation

Managing in a Time of High Inflation

About 50 years ago, GE hired young Professor Ram Charan and a small team of other experts to create and deliver a training course for GE managers. The topic was complex to talk about, but it was necessary. The subject was running a gainful, growing business during...
A High-level Overview on Growing Aftermarket Revenue

A High-level Overview on Growing Aftermarket Revenue

Industrial companies’ product sales and margins are declining. Still, owners and executives demand growth. Fortunately, growing aftermarket revenue is delivering the needed boost. According to McKinsey: “CEOs at industrial OEMs are increasing their focus on...