by Sam Klaidman | Jan 26, 2021 | Growth
Five global trends are driving the future of field service: Climate change New business models Circular economy Touchless service Aging workforce Field Service News published the article on January 26, 2021. Click here to access the article. To put these trends into...
by Sam Klaidman | Jan 14, 2021 | Growth
The world has undoubtedly changed since COVID-19 struck. One thing it did was speed up changes that had been on our radar screen. Now it seems likely that these five trends (in alphabetical order, not necessarily in order of importance) will guide the future of...
by Sam Klaidman | Dec 11, 2020 | Growth
Does your in-house production equipment or the equipment you manufacture and sell include any of these rotating components: Motors Gearboxes Pumps Fans Bearings Compressors? Amazon recently announced a new product + software + AWS (Amazon Web Services) infrastructure...
by Sam Klaidman | Dec 10, 2020 | Growth
Going digital, a digital transformation, is happening across virtually all business sectors, from marketing and sales to manufacturing, as executives increasingly recognize the massive value such an overhaul can deliver. However, businesses should realize they are...
by Sam Klaidman | Dec 3, 2020 | Growth
Buying a service contract pre-COVID Before COVID, the people who would buy a service contract were at the Manager level. They had the day-to-day responsibility for whatever their equipment was being used for. In that first article, I listed the four reasons why people...
by Sam Klaidman | Nov 20, 2020 | Growth
What Is Servitization? Service innovation, in the form of Servitization, is the future of OEM manufacturing companies. The first order of business here is to define the term servitization, which has been used since 1988. However, the definition has changed frequently...
