Five global trends are driving the future of field service:
- Climate change
- New business models
- Circular economy
- Touchless service
- Aging workforce
Field Service News published the article on January 26, 2021. Click here to access the article.
To put these trends into context, read this article: The New Business Roundtable Statement on the Purpose of a Corporation and its Implications to Service Executives.
About Middlesex Consulting
Middlesex Consulting helps our B2B product manufacturing clients grow their service revenue and profitability by applying the methodologies and techniques associated with Customer Value Creation and Customer Experience professions to assist its clients in designing and commercializing new services and the associated business transformations. Contact Sam here.
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