By now, virtually everyone involved in industrial business knows that artificial intelligence, the Internet of Things, machine learning, and virtual reality are disrupting the business landscape.
However, we tend to overlook how these enterprise technologies are mainly taking hold in large businesses – and unfortunately, most of us are not leaders of Fortune 500 manufacturing companies. Instead, we’re likely part of small and medium businesses (SMBs) with relatively modest service departments.
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This post first appeared on Thomasnet on August 26, 2019
Related article: The Role of B2B Service is Undergoing a Dramatic and Permanent Change
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