by Sam Klaidman | Sep 8, 2014 | Growth
When your employees are truly empowered, they put their heart and soul into taking care of your customers while making sure they do no harm to your business. Wouldn’t having a team like that make it easier for you to fall asleep at night? What makes an empowered...
by Sam Klaidman | Jun 16, 2014 | Growth
Corporate culture describes and governs the ways a company’s employees think, feel, and act. Sometimes the culture makes the business customer-centric (e.g., Zappos and Disney), and sometimes it focuses on employee compensation (think AIG during the Great...
by Sam Klaidman | May 26, 2014 | Growth
Remember the old expression, “You only get one chance to make a first impression”? Well, it is still valid with both employees and customers. While the steps to successful on-boarding are different for each, the success of this process is critical to forming...
by Sam Klaidman | Apr 21, 2014 | Growth
Law of unintended consequences This picture defines our understanding of the Law of Unintended Consequences. As you can see, this is a three-part definition. In this post, I am only talking about the last definition, a perverse effect contrary to what was originally...
by Sam Klaidman | Mar 24, 2014 | Customer Loyalty
The need for an empowered employee Assume that the hard drive on your computer crashed. Either a) you had continuously backed up your files to the cloud, or b) you have never backed up your data anywhere. When you call your computer manufacturer’s technical support...
