by Sam Klaidman | Mar 26, 2025 | Growth
Why Using the Service Absorption Rate is Important to Dealership Leaders Industrial equipment dealers are similar to your local car dealerships, particularly those focusing on internal combustion vehicles rather than electric ones. They face comparable issues and...
by Sam Klaidman | Feb 18, 2025 | Growth
Business leaders universally agree that growing their companies ranks among their highest priorities. Rising costs or falling sales can make expansion crucial for maintaining income or business value. Moreover, they might require new capital to obtain equipment for...
by Sam Klaidman | May 10, 2024 | Growth
I have written several articles about the aftermarket’s role in OEMs’ go-to-market strategies. However, I have yet to give you a financial reason to invest your time, effort, and money into making your aftermarket program a strategic necessity. Understanding the...
by Sam Klaidman | Oct 16, 2023 | Customer Value Creation
This article first appeared on Linkedin Customer Value Creation In the B2B value creation chain, the product’s end user team is the only people who can identify and quantify the value they receive. Neither the purchasing agent, the delivery truck driver, nor the...
by Sam Klaidman | Jun 5, 2023 | Customer Loyalty
Every business is looking for a way to differentiate itself from its competition. There are several ways to do so, but they are not all advantageous or easy to accomplish. The best way to differentiate your business is by improving customers’ experiences. How a...
