by Sam Klaidman | Sep 15, 2014 | Customer Loyalty
Data is interesting but it has to yield insight to be valuable. One of the tools we use to generate insight is correlation analyzes where we look at two sets of data and see how closely one tracks the other. We then try and figure out which is the driver of the...
by Sam Klaidman | Aug 11, 2014 | Growth
Does this sound familiar? One of your contract sellers comes to you and says “The XYZ contract expires tomorrow and I have been communicating with the customer for 3 months. Now he tells me that his boss is on vacation for 2 weeks and he has to sign the requisition....
by Sam Klaidman | Jun 16, 2014 | Growth
Corporate culture describes and governs the ways a company’s employees think, feel, and act. Sometimes the culture makes the business customer-centric (e.g., Zappos and Disney), and sometimes it focuses on employee compensation (think AIG during the Great...
by Sam Klaidman | Apr 7, 2014 | Growth
Leaders of a company, division, department, or project have to accomplish many things right to achieve their current success. They also had to do many things correctly many times. All these experiences become habits that we tend to fall back on when making decisions....
by Sam Klaidman | Feb 2, 2014 | Customer Loyalty
We interact face-to-face or remotely when we deal with any business for any reason. Sometimes we have a choice, sometimes, we are enticed to use a particular channel, and sometimes we have no choice. In every case, however, we expect the outcome of the interaction not...
