by Sam Klaidman | Aug 12, 2021 | Customer Loyalty
Ron Giuntini is the author of this post and is justifiably proud of his efforts relating to engaging leadership in the aftermarket. Aftermarket contact with end-users will often be 10-20 times more frequent than selling products. It would benefit OEM leadership to be...
by Sam Klaidman | May 19, 2021 | Growth
Note: This post originally appeared on September 24, 2019, and was updated with new information on May 19, 2021. Most business executives, including service executives, spend most of their time dealing with tactical issues. Here are a few examples for CEOs and...
by Sam Klaidman | Jan 26, 2021 | Growth
Five global trends are driving the future of field service: Climate change New business models Circular economy Touchless service Aging workforce Field Service News published the article on January 26, 2021. Click here to access the article. To put these trends into...
by Sam Klaidman | Mar 16, 2020 | Growth
Introduction to Leadership On March 9, 2020, Chief Executive published an article titled “What CEOs Can Learn From Bloomberg’s Failed Bid.” The lead was: The billionaire mayor learned an expensive lesson: if you don’t connect with your...
by Sam Klaidman | Nov 21, 2019 | Growth
The reality in industry today is that product margins are declining, and services margins are rising. In fact, in many industries, the two margins have reached parity. If you manufacture and sell a complete product to an end user or a channel partner, you either...
