by Sam Klaidman | Jul 13, 2021 | Growth
Many English words that are used in a business context have numerous meanings. My two favorites are brand and manufacturing. Once we get past these definitions we will address the key question,: Can the OEM outsource customer service or must they provide it themself?...
by Sam Klaidman | Feb 12, 2021 | Growth
For many industrial OEMs, spare parts sales significantly contribute to their service revenue. Running a spare parts business within a manufacturing company has a few unique challenges and a few things that should be looked at only once because spare part inventory is...
by Sam Klaidman | Feb 13, 2020 | Growth
Brief excerpt The three types of post-shipment that are extremely valuable for cost reduction and repeat business are: Warranty data Customer feedback data (surveys and random comments) Technical support and field service notes and records This article first appeared...
by Sam Klaidman | Sep 12, 2019 | Growth
Why manufacturing equipment failure is always a big deal Today, almost all manufacturing facilities run lean. While they may not have formal lean programs in place, there are no extras in the building when it comes to having “just in case” tools and...
by Sam Klaidman | Mar 13, 2019 | Growth
As industry continues to shift and evolve, manufacturing executives across all sectors face a lengthy list of challenges. Below are just a few of the most pressing obstacles. Agility Big Data fatigue Broken supply chain Complex systems Competition Cost pressures...
