by Sam Klaidman | Nov 11, 2024 | Growth
Every B2B customer expects how quickly they want to be served by each portion of each service operation and frequently with each serial-numbered product. For example, my HVAC service company does preventative maintenance procedures on my heating and cooling systems....
by Sam Klaidman | Dec 3, 2020 | Growth
Buying a service contract pre-COVID Before COVID, the people who would buy a service contract were at the Manager level. They had the day-to-day responsibility for whatever their equipment was being used for. In that first article, I listed the four reasons why people...
by Sam Klaidman | May 11, 2020 | Customer Value Creation
Renegotiating a service contract is not a topic I ever thought I would write about yet here we are thanks to COVID-19. The definition of a contract About 10 years after I received my undergraduate degree, I decided I needed to learn more about the...
by Sam Klaidman | Feb 28, 2020 | Growth
The U.S. economy still appears to be strong. Yet, there are enough negative indications that business leaders and economists are beginning to predict a downturn or recession in the next 12-24 months. If your business has not already started recession planning, you...
by Sam Klaidman | Jan 29, 2020 | Growth
What is Recurring Revenue? Unlike individual sales, recurring revenue offers predictable, consistent, and reliable revenue at specific, repeating intervals into the future that, while not necessarily guaranteed, come with a high degree of certainty. Here are four...
