by Sam Klaidman | Mar 14, 2016 | Growth
This article was co-authored with my good friend Randy Byrne, a very experienced Sales and Marketing Executive. We are both interested in organic growth. Introduction Does your business suffer from any of these symptoms? Sluggish (or no) sales or revenue growth? Are...
by Sam Klaidman | Nov 20, 2015 | Growth
Introduction For many companies, the December holiday coincides with the end of the fiscal year. As we approach this milestone, an important question must be answered: Is your organization successful in maximizing service revenue, and will the CFO and CEO be happy?...
by Sam Klaidman | Oct 21, 2015 | Customer Value Creation
This story is about two similar houses for sale in slightly different parts of the same town and two couples searching for their ideal next home. By now, you are scratching your head and asking yourself two questions: Why do I care? Why should I read the rest of this...
by Sam Klaidman | Aug 10, 2015 | Growth
Q. I haven’t updated my service contracts in five years – is that OK? A. No. This is way too long Q. If they still sell, why should I change anything? A. Because customer needs change, and you don’t want to wake up one morning with a significant problem on...
by Sam Klaidman | Jul 27, 2015 | Growth
I had no competition when I started selling my company’s service contracts. Our products were mission-critical, and most of our customer’s policies were to buy the OEM’s service contract. Hitting quota was easy! Competitors Today things are...
