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How To Manage a Spare Parts Business for an Industrial OEM

How To Manage a Spare Parts Business for an Industrial OEM

by Sam Klaidman | Feb 12, 2021 | Growth

For many industrial OEMs, spare parts sales are the largest contributor to their service revenue. Even if they offer a broad spectrum of service products, their spare parts are still critical to the value they deliver to their customers. That is why is about how to...
Spare Parts Strategy: One of the Three Drivers of Service Satisfaction

Spare Parts Strategy: One of the Three Drivers of Service Satisfaction

by Sam Klaidman | Aug 30, 2019 | Customer Value Creation

Customers buy products or services because they want or need the outcomes they will get from using these products or services. They buy from your company when they believe they will get greater value from your company than any other choice they know about. The value...
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