Managing in a Time of High Inflation

Managing in a Time of High Inflation

About 50 years ago, GE hired young Professor Ram Charan and a small team of other experts to create and deliver a training course for GE managers. The topic was complex to talk about, but it was necessary. The subject was running a gainful, growing business during...
Why You Should Treat Customers as Individuals

Why You Should Treat Customers as Individuals

Introduction I recently participated in an ExitReadiness Podcast organized by Pat Ennis. Our topic was “When You Start Making A Big Decision, First Talk with the People Involved.” The high-level summary is when you have to make a significant business...
Without the Services, RaaS is Just a Lease

Without the Services, RaaS is Just a Lease

From the article With a RaaS contract, there is usually no down payment or end-of-contract balloon payment. In most cases, your monthly payment is based on the equipment’s amount of work performed. The RaaS contract is usually less than or close to your...
Should OEMs Outsource Customer Service and Support?

Should OEMs Outsource Customer Service and Support?

Many English words that are used in a business context have numerous meanings. My two favorites are brand and manufacturing. Once we get past these definitions we will address the key question,: Can the OEM outsource customer service or must they provide it themself?...