by Guest Author | Jun 1, 2015 | Customer Value Creation
Notes: 1) The author of this post, Anil V. Pillai, is a Director of the India-based consultancy Terragni Consulting (P) Ltd. Anil and I were members of Customer Value Creation International. This article was originally published in the May 2015 “Efficient...
by Guest Author | Apr 27, 2015 | Customer Value Creation
Note: This post was written by my fellow CVCI Board of Directors member – Ray Sheen. Ray is the President of Product & Process Innovation. It was posted on April 13, 2015, here. People have used the phrase “a culture of customer-centric value creation.”...
by Guest Author | Sep 9, 2013 | Customer Loyalty
This is a guest post written by my daughter, Leslie Klaidman I am a loyal Amazon customer. I visit Amazon.com regularly…so much so that I pay for Amazon Prime to get added benefits. For example, I still listening to music on a CD rather than on an iPod or iTunes, so...
by Guest Author | Jun 3, 2013 | Customer Loyalty
This is a guest blog by Ashley Verrill, a market analyst at Software Advice who has experience writing about call centers. Introduction Regarding using worker psychology to increase productivity, call centers have commonly used strategies such as gamification to...
