by Sam Klaidman | Jun 15, 2021 | Customer Value Creation
Continuous improvement processes can follow two paths: internal productivity improvement or external customer value creation. Since both approaches will yield significant benefits, it is not advisable to choose between them, yet many companies inadvertently make the...
by Sam Klaidman | Oct 19, 2020 | Customer Value Creation
Executive Summary The role of B2B service is rapidly changing. Post-COVID-19, customers are looking for equipment service providers to minimize risks by deploying a touchless or low-touch field service system. Fortunately, a change like this can be quickly...
by Sam Klaidman | Sep 16, 2020 | Customer Value Creation
Do you have a list of your field service and technical support engineers and the date they plan to retire or are eligible to retire? How often do you look at it? Do you have a plan to offset the effects of their departure? If you answered NO to these questions, is it...
by Sam Klaidman | Sep 4, 2020 | Customer Value Creation
On August 29, 2020, Alex Voigt posted an article, “Tesla Introduced A Business Model The World Has Not Seen Before.” This post will discuss the key points from this article. When Tesla started designing cars, it was fortunate not to deal with an...
by Sam Klaidman | Aug 12, 2020 | Customer Value Creation
A Remanufacturing Overview – Part 1. Definitions and Process Question: What’s the difference between alchemy and equipment remanufacturing? Answer: Remanufacturing works. Why? Alchemists used magic to turn lead into gold. In reality, they tried to hoodwink their...
by Guest Author | Jun 23, 2020 | Customer Value Creation
By: Doug Morse and Wilts Alexander –Change Masters at ASAGlobal Inc. Businesses and government organizations are facing rapidly changing environments and are faced with an ever increasing pace of change as a result of technology, environmental and economic...
