Whatever you knew about the aging workforce before mid-March 2020 is likely incorrect and very conservative since COVID-19 changed everything. In general, we must consider a few significant factors before planning to deal with the aging workforce situation.
In the service space, some of the significant changes are:
- End users are becoming more self-sufficient when it comes to touch labor. They would use their employee instead of an OEM’s field service tech.
- End users and OEMs have widely accepted augmented, merged, and virtual reality.
- All businesses are squeezed financially and looking for ways to achieve their pre-COVID business objectives at a seriously reduced cost.
This article was published on Thomas Insights on September 16, 2020. To read the complete article, click here.
Related article: Creating Lasting Shareholder Value By Creating Customer Value
About Middlesex Consulting
Middlesex Consulting is an experienced team of professionals with the primary goal of helping capital equipment companies create more value for their clients and stakeholders. Middlesex Consulting continues to provide superior solutions to meet the needs of its clients by focusing on our strengths in Services, Manufacturing, Customer Experience, and Engineering. If you want to learn more about how we can help your organization create more value for your customers and employees, please contact us or check out some of our free articles and white papers here.
Be social and share!