by Sam Klaidman | Feb 7, 2019 | Growth
Companies seek ways to stimulate innovation and create lasting growth in today’s ever-evolving marketplace. The answer may lie in the jobs-to-be-done (JTBD) theory. Tony Ulwick originated the theory and processes of JTBD and outcome-driven innovation (ODI) in...
by Sam Klaidman | Jan 9, 2019 | Growth
It’s no secret that the industrial landscape is evolving quickly, and the rate of change is only accelerating. So as we move into 2019, keep in mind these four key facts identified by Technology Service Industry Association (TSIA): Revenue growth is not living up to...
by Sam Klaidman | Jan 7, 2019 | Growth
“AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE” When Ben Franklin first uttered these words, he referred to fire safety and prevention. Today, these words are equally applicable to machine maintenance and uptime. If true, why isn’t Predictive...
by Sam Klaidman | Nov 29, 2018 | Growth
When aiming to grow a field service business, there are only four paths to follow: More current products to current customers New existing to current customers Current products to new customers New products to new customers For B2B component- and assembly-level...
by Sam Klaidman | Nov 2, 2018 | Growth
On October 30, 2018, Reuters published an article titled “General Electric reveals deeper regulatory probe, restructuring.” In the section titled INVESTIGATION DEEPENS, the article reported: GE has said it learned of regulatory scrutiny last November,...
by Sam Klaidman | Oct 29, 2018 | Growth
Introduction A corporate executive must understand why customers buy products and related services. Most capital equipment manufacturers have learned that equipment margin contributions are crucial, but aftermarket services margin contributions are at least twice as...
