by Sam Klaidman | Sep 6, 2022 | Growth
When your employees or representatives interact with a customer or prospect, they leave an impression about your business. A brand is the memory of all these experiences. Training and then certifying all the people who create the memories is the best way to ensure...
by Sam Klaidman | Aug 30, 2022 | Growth
As a consultant, I talk with a lot of people. At some point, the conversations go like this: Prospect: How large can I grow my service business? Me: First, let’s get the question straight. You are asking me how much service revenue I can make as a percentage of total...
by Sam Klaidman | Aug 17, 2022 | Growth
This two-part article about distribution strategy appeared on Thomas Insights Update on August 11 and 17, 2022. Part 1 is about creating and maintaining an excellent distribution chain. In this part, you will read about the need for distribution chains, the types of...
by Sam Klaidman | Jul 19, 2022 | Growth
When planning a digital transformation for your business, the priority is frequently to increase employee productivity or reduce other operating costs. Unfortunately, focusing on internal processes often bypasses the most significant available cost impact — growing...
by Sam Klaidman | Jun 23, 2022 | Growth
Harvesting Revenue and Profit from Older Products I like to break the services the OEM provides to its customers into two groups: The services that are used during the complete product lifecycle. — This is like the routine physicals and tests your primary care...
by Sam Klaidman | Apr 6, 2022 | Growth
Over 50 years ago, GE hired young Professor Ram Charan and a small team of other experts to create and deliver a training course for GE managers. The topic was difficult to talk about, but it was necessary. The subject was running a gainful, growing business during...
