15 KPIs for Your Aftermarket Service Team

15 KPIs for Your Aftermarket Service Team

There is a common belief that key performance indicators (KPIs) are for large companies. People working for midsize industrial companies might prioritize other tasks over KPIs. However, like most things in business, there are different ways of looking at things....
Service Revenue as a Percent of Total Sales (2022)

Service Revenue as a Percent of Total Sales (2022)

As a consultant, I talk with a lot of people. At some point, the conversations go like this: Prospect: How large can I grow my service business? Me: First, let’s get the question straight. You are asking me how much service revenue I can make as a percentage of total...