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Private Equity Investors: Your Owner or Your Competitor

Private Equity Investors: Your Owner or Your Competitor

by Sam Klaidman | May 12, 2025 | Growth

Introduction to Private Equity (PE) You must include private equity-funded businesses in your strategic and business planning because they have a significant presence in your industry and are highly motivated to grow rapidly. Over the past decade, more than 11,000...
Uncover the Reasons People Fail to Renew Service Contracts

Uncover the Reasons People Fail to Renew Service Contracts

by Sam Klaidman | Oct 16, 2024 | Growth

Why People Buy B2B Service Contracts Before we discover why people fail to renew service contracts, we must understand why they buy them. Before COVID, the people who purchased service contracts were at the Manager level. They were responsible for ensuring the...
Learning About Field Service Can Prepare You For Future Career Opportunities

Learning About Field Service Can Prepare You For Future Career Opportunities

by Sam Klaidman | Nov 21, 2019 | Growth

The reality in industry today is that product margins are declining, and services margins are rising. In fact, in many industries, the two margins have reached parity. If you manufacture and sell a complete product to an end user or a channel partner, you either...
Combine Switching Costs and CX Metrics To Get High Impact Insights

Combine Switching Costs and CX Metrics To Get High Impact Insights

by Sam Klaidman | Mar 11, 2019 | Customer Loyalty

Recently, I read a fascinating article, “CX Metrics Aren’t Customer-Centric, But Should Be. Learn How,” by Peter Fader and Sarah E. Toms. The authors show how combining customer switching costs with CX metrics and then looking at the results on a...
Field Service is Key to B2B OEM Growth Strategy & Budgeting

Field Service is Key to B2B OEM Growth Strategy & Budgeting

by Sam Klaidman | Nov 29, 2018 | Growth

A high-level B2B OEM Growth Strategy When aiming to grow a business, there are only four paths to follow when crafting an OEM growth strategy.: More current products to current customers New products to current customers Current products to new customers New products...
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