Service Pricing Is Different from Product Pricing

Service Pricing Is Different from Product Pricing

If you are responsible for pricing in an OEM business, you have three major revenue streams: finished products, spare parts, and services and service contracts. In the life science business and a few others, most of your income and profit comes from selling a fourth...
Segmentation and Service Selling

Segmentation and Service Selling

What is segmentation? My friend Michael Chase of Tekcess International has an excellent definition of “segment,” which I adapted for this article. In the B2B space, a market segment is a group of potential customers with unique but common needs. Once you sell your...
How Should I Price Spare Parts?

How Should I Price Spare Parts?

About 10% of all businesses are giant and employ professional pricing experts to prepare important quotations and set most product and service list prices. The remaining 90% of U.S. businesses are SMBs — small to midsize companies. With assistance from their CFO, they...
8 Reasons New Services Fail

8 Reasons New Services Fail

INTRODUCTION This post has been updated after I spoke about why new services fail with Brian Halverson, an expert on gear trains and capital equipment remanufacturing.  Brian has had a number of experiences with trying to introduce new services and was plagued with a...