by Sam Klaidman | Nov 20, 2020 | Growth
Service innovation, in the form of Servitization, is the future of B2B OEM manufacturing companies. First, let us define the term servitization, which has been used since 1988. That said, the definition of Servitization has changed frequently since it was first used....
by Sam Klaidman | Oct 19, 2020 | Customer Value Creation
Executive Summary The role of B2B service is rapidly changing. Post-COVID-19, customers are looking for equipment service providers to minimize risks by deploying a touchless or low-touch field service system. Fortunately, a change like this can be quickly...
by Sam Klaidman | Oct 16, 2020 | Customer Loyalty
Customer Journey Maps (CSM) and Customer Success (CS) teams are tools you should use to help grow your product and service business. This is critical because products are becoming commodities, and customers look to aftermarket services to differentiate their...
by Sam Klaidman | Sep 16, 2020 | Customer Value Creation
Whatever you knew about the aging workforce before mid-March 2020 is likely incorrect and very conservative since COVID-19 changed everything. In general, we must consider a few significant factors before planning to deal with the aging workforce situation. In the...
by Sam Klaidman | Sep 4, 2020 | Customer Value Creation
On August 29, 2020, Alex Voigt posted an article, “Tesla Introduced A Business Model The World Has Not Seen Before.” This post will discuss the key points from this article. When Tesla started designing cars, it was fortunate not to deal with an...
