Digital transformation (DT) is saturating the internet with articles, blog posts, and podcasts. If this were Christmas, DT, and a COVID-19 vaccine would be on every businessperson’s wish list.
While I’ll be discussing concepts that apply to all business functions in this article, I’ve included some suggestions specifically about field service since they are often put to the bottom of improvement lists even though service teams:
- Have more interactions with your customers than any other department.
- Generate higher margins than product sales.
- Have a robust growth rate while product sales are generally declining.
- Generally have a higher percentage of total sales than product sales.
This article first appeared on Thomas Insights on June 11, 2020. To read the complete article, click here.
Also, read Creating Lasting Shareholder Value By Creating Customer Value
About Middlesex Consulting
Middlesex Consulting is an experienced team of professionals with the primary goal of helping capital equipment companies create more value for their clients and stakeholders. Middlesex Consulting continues to provide superior solutions to meet the needs of its clients by focusing on our strengths in Services, Manufacturing, Customer Experience, and Engineering. If you want to learn more about how we can help your organization create more value for your customers and shareholders, please contact us or check out our free articles and white papers here.
Be social and share!