by Sam Klaidman | Jul 19, 2022 | Growth
When planning a digital transformation, the priority is frequently to increase employee productivity or reduce other operating costs. Unfortunately, focusing on internal processes often ignores the most significant available impact—growing sales and profits. In the...
by Sam Klaidman | Jun 23, 2022 | Growth
Introduction You are the vice president of manufacturing of a company that does not yet earn a profit from remanufacturing even though you manufacture capital equipment. Your plant could manufacture industrial machines, medical devices, trucks, packaging equipment,...
by Sam Klaidman | May 18, 2022 | Customer Loyalty
Questions Has the number of frustrated, angry, or unhappy customers calling into your business increased? Have your CSAT scores decreased? Are your team’s customer-facing people getting more frustrated than a few years ago? Do you blame this growing frustration on...
by Sam Klaidman | Apr 6, 2022 | Growth
About 50 years ago, GE hired young Professor Ram Charan and a small team of other experts to create and deliver a training course for GE managers. The topic was complex to talk about, but it was necessary. The subject was running a gainful, growing business during...
by Sam Klaidman | Mar 31, 2022 | Growth
Industrial companies’ product sales and margins are declining. Still, owners and executives demand growth. Fortunately, growing aftermarket revenue is delivering the needed boost. According to McKinsey: “CEOs at industrial OEMs are increasing their focus on...
by Sam Klaidman | Mar 23, 2022 | Customer Loyalty
The current labor market and gig workers As a result of both the Silver Tsunami (older workers retiring) and the Great Resignation (employees quitting in large numbers), most field service teams have many unfilled jobs. Kevin Bowers of TSIA reports that 9 out of 10...
by Sam Klaidman | Feb 24, 2022 | Growth
Small and growing businesses frequently find themselves in a cash crunch. To acquire more cash, businesses are usually limited to a bank loan or an investor who will buy a piece of your business for the capital infusion. There is a third alternative – Revenue Based...
by Sam Klaidman | Jan 28, 2022 | Growth
You run a manufacturing business. You are the owner, CEO, COO, manufacturing director, divisional managing director, plant manager, or another equally responsible role. Every day, whether you commute to the factory daily, work from home and monitor the operation...
by Sam Klaidman | Jan 4, 2022 | Growth
About 10% of all businesses are giant and employ professional pricing experts to prepare important quotations and set most product and service list prices. The remaining 90% of U.S. businesses are SMBs — small to midsize companies. With assistance from their CFO, they...
by Sam Klaidman | Dec 1, 2021 | Growth
A recent Entytle report, “Industrial OEM Priorities for 2022,” indicated that aftermarket growth is the second highest priority for Industrial OEMs. If your business is like the 26% of respondents who gave that answer, then selling to your installed base should be job...
