by Sam Klaidman | May 12, 2021 | Growth
Several friends and business associates recently said, “Sales of my new product or service are not meeting my forecast, and I am nervous.” At the same time, I talked with two people from companies who jointly started a new business. When I asked them about...
by Sam Klaidman | Apr 20, 2021 | Customer Loyalty
The pandemic still has the world in its grip, but it becomes looser as vaccinations become more widespread. We see signs of increased hiring and manufacturing output in some developed countries. And increasing manufacturing output means more demand for field service...
by Sam Klaidman | Apr 8, 2021 | Growth
All businesses have failures when they deal with their customers. However, there is a significant difference if the failure is big or small. You handle them differently, and the customer reacts differently. Read the complete article here. It appears in full in Thomas...
by Sam Klaidman | Mar 22, 2021 | Customer Loyalty
In 1988 Michael R. Mantell wrote the book “Don’t Sweat the Small Stuff…and it’s all Small Stuff.” Now we know that Mantell was wrong when it comes to Field Service. Here is the real story! In the coming months and years, your organization will likely implement a...
by Sam Klaidman | Mar 17, 2021 | Growth
Where Does Service Revenue Come From? Won/lost reports are critical for you to grow your service revenue. Service revenue depends on two sales groups: Sales to sell installation, training, spare parts, professional services, and an initial contract as part of the...
by Sam Klaidman | Feb 19, 2021 | Growth
Introduction to Decision-Making According to Clayton Christenson, the late Harvard University Professor and strategy expert, “To find the biggest opportunities in the world, seek out the world’s biggest problems.” This is terrific advice if your goal...
by Sam Klaidman | Feb 12, 2021 | Growth
For many industrial OEMs, spare parts sales significantly contribute to their service revenue. Running a spare parts business within a manufacturing company has a few unique challenges and a few things that should be looked at only once because spare part inventory is...
by Sam Klaidman | Jan 26, 2021 | Growth
Five global trends are driving the future of field service: Climate change New business models Circular economy Touchless service Aging workforce Field Service News published the article on January 26, 2021. Click here to access the article. To put these trends into...
by Sam Klaidman | Jan 14, 2021 | Growth
The world has undoubtedly changed since COVID-19 struck. One thing it did was speed up changes that had been on our radar screen. Now it seems likely that these five trends (in alphabetical order, not necessarily in order of importance) will guide the future of...
by Sam Klaidman | Dec 11, 2020 | Growth
Amazon recently announced a new product + software + AWS (Amazon Web Services) infrastructure that might be your business’s holiday present. You may be able to implement predictive maintenance with minimal cost and effort! AWS states, “Amazon Monitron is...
