by Guest Author | Jun 23, 2020 | Customer Value Creation
By: Doug Morse and Wilts Alexander –Change Masters at ASAGlobal Inc. Businesses and government organizations are facing rapidly changing environments and are faced with an ever increasing pace of change as a result of technology, environmental and economic...
by Sam Klaidman | Jun 11, 2020 | Customer Value Creation
Digital transformation (DT) is saturating the internet with articles, blog posts, and podcasts. If this were Christmas, DT, and a COVID-19 vaccine would be on every businessperson’s wish list. While I’ll be discussing concepts that apply to all business functions in...
by Sam Klaidman | Mar 11, 2020 | Customer Loyalty
Everyone wants outcomes that are better, faster, and cheaper. We all look at Amazon and see how they sell and deliver virtually everything overnight – or, in some locations, even within two hours! With extremely low prices, fast shipping, nearly unmatched product...
by Sam Klaidman | Oct 29, 2019 | Growth
If I asked you, a senior service leader, if you talk to customers and prospects, you would no doubt answer with a loud and resounding “yes!” Then, if I asked why you talk to them, you’d probably give me one or more of these answers: They called me with a problem. I...
by Sam Klaidman | Sep 10, 2019 | Growth
The opening line of Charles Dickens’ “Tale of Two Cities” is “It was the best of times, it was the worst of times.” Another famous, and more contemporary, quote is “When life gives you lemons, make lemonade.” What do these two sentences have to do with service growth...
