Continuous improvement processes can follow two distinct paths: Internal productivity improvement or external customer value creation. Since both approaches will yield significant benefits, it is not advisable to choose between both outcomes, yet many companies inadvertently make a choice every day.
While doing their daily jobs, the service organization gathers a lot of information and turns it into data. Analyzing all the data can result in a lot of actionable insights.
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For another use of post-shipment data, read this article.
If you are new to using field service data to improve your products and customer experiences, then please get in touch with Sam Klaidman
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