The right-to-repair movement includes all the different ways equipment and consumer goods owners fight back against OEM’s aftermarket service policies that excessively burden their maintenance costs.
In general, people do not connect right to repair with high spare parts pricing, but it has the same negative effect on the customer’s minds as not providing diagnostic software. The customers feel the OEM believes they have a monopoly in the marketplace and can wield their pricing power as they see fit.
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This article was published on Thomas Insights on December 13, 2019
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