Customer Quiet Quitting
Customers are not obligated to spend more money with you after their initial purchase unless they purchase something under a special agreement. However, they will eventually need support, replacement parts, software upgrades, training, consumables, and on-site service work.
You should be concerned if your company has not heard from a new end user or their purchasing department when you usually expect to receive a call. To continue reading, click here
This article was published on Thomas Insights on April 27, 2023
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About Middlesex Consulting
Middlesex Consulting is an experienced team of professionals with the primary goal of helping capital equipment companies create more value for their clients and stakeholders. Middlesex Consulting continues to provide superior solutions to meet the needs of its clients by focusing on our strengths in Services, Manufacturing, Customer Experience, and Engineering. If you want to learn more about how we can help your organization create or retain more customers, please contact us or check out some of our free articles and white papers here.